A company runs outbound campaigns that have high call volume.

Within the available options, Copilot dial mode is the appropriate high-volume automated outbound mode. Microsoft defines Copilot dialing as an AI-agent-led proactive engagement mode in which the system automatically calls customers and connects answered calls to an AI agent. Microsoft specifically recommends Copilot mode for high-volume outbound calls. This reduces the amount of repetitive initial call handling that must be performed directly by CSRs.

The AI agent can perform the first stage of the engagement and determine whether representative involvement is required, thereby avoiding unnecessary representative participation in calls that can be completed or qualified automatically. Microsoft’s proactive engagement architecture distinguishes this model from representative-led preview dialing, where a representative receives the outbound request, reviews the customer details, and then initiates or approves the call.

Preview dialing therefore introduces representative involvement before the outbound call and is less suited to the stated high-volume automation requirement. Merely configuring a Copilot voice agent does not select the outbound dial mode, and call recording controls conversation retention rather than dialing behavior.

The supplied AB-250 question records B as the intended answer.

Study Guide reference: Implement channels - > Configure proactive engagement - > Configure AI agent-led and representative-led dial modes.