For Microsoft Copilot Studio best practices:
???? Microsoft Power Platform WellArchitected Framework
Why?
Copilot Studio is part of the Power Platform.
Microsoft’s official guidance for building scalable, secure, compliant Power Platform solutions is the Power Platform WellArchitected Framework.
It includes governance, security, reliability, operational excellence, and cost optimization—exactly what Fabrikam needs for AI agent deployment, telemetry, compliance, and ROI.
For conversational user experiences:
???? Success by Design
Why?
Success by Design is Microsoft’s methodology for implementing Dynamics 365 and Power Platform solutions.
It includes conversational design checklists, solution blueprinting, risk assessments, and useradoption strategies.
Fabrikam’s scenario emphasizes:
User adoption
Conversational UX quality
Escalation paths
Compliance
Telemetry
These are all covered in Success by Design’s structured implementation approach.
https://learn.microsoft.com/en-ca/power-platform/well-architected/experience-optimization/conversation-design
