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A CISO has been tasked with providing key performance indicators (KPIs) on the organization’s newly...

A CISO has been tasked with providing key performance indicators (KPIs) on the organization’s newly launched AI chatbot. Which of the following are the BEST metrics for the CISO to recommend?

A.

Explainability and F1 score

B.

Customer effort score and user retention rate

C.

Response time and throughput

D.

Error rate and bias detection

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