Which use case for an AI model to be used by a food delivery service...

Isaca AAIA Question Answer

Which use case for an AI model to be used by a food delivery service would pose ethical risk to the organization?

Correlating time, cost, delivery distance, and customer satisfaction metrics to issue coupons to customers receiving substandard service

Basing driver retention and termination decisions on the number of delivered orders per total hours worked as compared to an industry benchmark

Comparing total food preparation and delivery time to an industry benchmark to set key performance and risk indicators for individual restaurants

Using customer service metrics for service speed and food quality to predict customer retention and forecast revenue

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