Which two outcomes are expansion opportunities within customer success? (Choose two.)
A.
expansion of solution features
B.
renewal of solution subscription
C.
purchase of a new solution
D.
deployment of solution
E.
expansion of solution services
The Answer Is:
A, E
This question includes an explanation.
Explanation:
Expansion opportunities within customer success include the expansion of solution features and services. These opportunities arise when customers see the value in adding more features or services to their existing solutions to enhance their capabilities or meet additional business needs. References: Strategies for identifying and capitalizing on opportunities to expand the scope of solutions provided to customers, leading to increased value and customer satisfaction.
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