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The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement...

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The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.

Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B.

Have the CSM define how value should be measured at the end of the contract period.

C.

Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.

Have the CIO define a clear IT strategy and implement the suggestions immediately.

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