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During the past few months, the Customer Success Manager has been working on adoption sessions...

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company

ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A.

data

B.

operational

C.

business

D.

technical

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