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A large university has deployed a new IT solution designed to improve the overall student...

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

A.

Administer twice-yearly student and staff surveys with two question related to IT

B.

Measure the number of complaints raised by students

C.

Use a combination of tailored surveys and IT tools-based metrics

D.

Implement staff Super Users to provide feedback

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