What is a lagging indicator of the customer achieving the value proposition?
A.
product deployment
B.
contract renewal
C.
decrease in the number of problem reports
D.
movement to evaluate stage
The Answer Is:
B
This question includes an explanation.
Explanation:
Contract renewal is a lagging indicator of customer value realization because it typically occurs after the customer has experienced the full benefits of the product or service and decides to continue the relationship.
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