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A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains...

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A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

A.

plans for renewal of the adopted solution

B.

the number of deployed solutions at the customer's site

C.

company's position with competition

D.

which KPIs are important to impact

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