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A customer purchased 500 licenses for its cloud-based collaboration solution.

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success

Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A.

process

B.

people

C.

tools

D.

platform

E.

application

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