Which of the following methods are used to define contractual obligations that force a vendor...

 Role of SLAs in Contractual Obligations:

Service Level Agreements define specific performance metrics and obligations that vendors must meet, ensuring alignment with customer expectations.

 Key Features of SLAs:

Clearly outlines deliverables, response times, and performance standards.

Includes penalties or corrective measures for non-compliance.

 Why Not Other Options:

Terms and Conditions (A): Provide general legal guidelines but lack detailed performance metrics.

Statement of Work (C): Describes tasks but does not enforce performance levels.

Key Performance Indicators (D): Metrics for monitoring but not binding contractual terms.

 EC-Council Guidance:

SLAs ensure accountability and clarity in vendor-customer relationships, aligning with CISO best practices for vendor management.