Which two call transfers are supported in PCCE Deployments? (Choose two.)
A.
SRTP Refer
B.
Release VXML Trunk Transfer
C.
CCE Managed Transfer
D.
CUCM Destination Transfer
E.
SIP Refer
The Answer Is:
C, E
This question includes an explanation.
Explanation:
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. References = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101
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