Which two types of scripts can be created with the Script Editor?

The Cisco ICM Script Editor is the primary tool for creating automation logic in CCE. It supports different script types that serve distinct purposes within the CCE ecosystem, from handling inbound contacts to system maintenance.

Why the Correct Answer is Right: C is correct because Routing Scripts are the primary script type created in ICM Script Editor—these scripts contain the decision logic for routing inbound contacts, queuing callers, and selecting agents. E is correct because Administrative Scripts are the second major type—triggered by system events or schedules rather than inbound contacts, used for housekeeping, variable resets, and system maintenance automation.

Why Each Incorrect Answer is Wrong: A is wrong because 'Call Flow and Call Control Scripts' is not a recognized script type in ICM Script Editor. Call flows are built using Routing Scripts. B is wrong because Call Studio Scripts are created in Cisco CVP Call Studio (a separate application for designing VXML applications), not in the ICM Script Editor. D is wrong because 'Tenant Scripts' is not a standard ICM Script Editor script type in typical CCE deployments—this terminology is more associated with multi-tenant cloud architectures.

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