In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration...

The Cisco Finesse Administration page is a web interface for configuring the agent and supervisor desktop experience. It manages Finesse-specific objects rather than CCE routing objects.

Why the Correct Answer is Right: B is correct because Workflows in Finesse define automated actions triggered by events (e.g., a screen pop when a call arrives). Workflows are created and managed directly from the Finesse Administration page and assigned to teams. E is correct because Reason Codes (Not Ready reasons, Logout reasons) are configured in the Finesse Administration page. These codes appear in agent desktop dropdown menus when agents change states.

Why Each Incorrect Answer is Wrong: A is wrong because 'Routing Layouts' is not a Finesse concept—desktop layout configurations are managed differently and are not called routing layouts. C is wrong because Routing Scripts are created and managed in the ICM Script Editor, not the Finesse Administration page. D is wrong because Skill Groups are configured in CCE Configuration Manager or CCE Admin, not in Finesse Administration.

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