Cisco Unified Real-Time Monitoring Tool (RTMT) is a software application that allows administrators and supervisors to monitor and troubleshoot the Cisco Unified CCX system in real-time. RTMT can perform the following tasks:
Collect trace files: Trace files are logs that contain detailed information about the activities and events of the Unified CCX components, such as services, engines, and applications. RTMT can collect and view trace files from various default viewers that exist in the tool, such as Call Trace, Session Trace, and Audit Log Viewer. RTMT can also download trace files from the server to the local client for further analysis. For more information on how to collect trace files using RTMT, see the Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1), Chapter: Unified CCX Serviceability, Section: Trace and Log Central.
View syslog messages: Syslog messages are logs that contain information about the system events and errors of the Unified CCX components, such as services, engines, and applications. RTMT can view syslog messages in SysLog Viewer, which is a plug-in that runs as a separate application from RTMT. SysLog Viewer can filter, search, and export syslog messages from the server. For more information on how to view syslog messages using RTMT, see the Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1), Chapter: Unified CCX Serviceability, Section: SysLog Viewer.
Monitor the health of the Cisco Unified CCX system: RTMT can monitor the real-time behavior and performance of the Unified CCX components, such as services, engines, and applications. RTMT can monitor a set of predefined management objects that indicate the health of the system, such as CPU usage, memory usage, disk usage, and networkstatistics. RTMT can also generate various alerts, in the form of emails or SNMP traps, for objects when values go over or below user-configured thresholds. For more information on how to monitor the health of the Cisco Unified CCX system using RTMT, see the Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2), Chapter: Real-Time Monitoring.
The following tasks cannot be performed using RTMT:
Stop and start Cisco Unified CCX services: Cisco Unified CCX services are processes that run on the Unified CCX server and provide various functions and features, such as Unified CCX Engine, Unified CCX Administration, Unified CCX Database, and Unified CCX Notification Service. RTMT cannot stop and start Cisco Unified CCX services, but it can monitor their status and view their logs and trace files. To stop and start Cisco Unified CCX services, use the Cisco Unified CCX Serviceability web interface and navigate to Tools > Control Center - Network Services. For more information on how to stop and start Cisco Unified CCX services, see the Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1), Chapter: Unified CCX Serviceability, Section: Control Center - Network Services.
Perform backup and restore functions: Backup and restore functions are operations that allow administrators to backup and restore the data and configuration of the Unified CCX system, such as database, recordings, scripts, and prompts. RTMT cannot perform backup and restore functions, but it can monitor the status and progress of these operations. To perform backup and restore functions, use the Disaster Recovery System (DRS) web interface and navigate to Backup > Manual Backup or Restore > Restore Wizard. For more information on how to perform backup and restore functions, see the Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1), Chapter: Unified CCX Disaster Recovery System, Section: Backup and Restore. References:
Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1)
Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2)
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1)
[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]4
