What is the maximum number of contacts that Cisco Finesse supports in a phone book?
A.
2000
B.
1500
C.
500
D.
300
The Answer Is:
B
This question includes an explanation.
Explanation:
According to the Cisco Finesse Administration Guide, Release 12.0 (1), Finesse supports the following number of phone books:
10 global phone books
300 team phone books The system supports a total of 50,000 contacts. The total number of contacts per agent across all phone books is limited to 15001. This means that an agent can access up to 1500 contacts from the phone books that are assigned to them. If an agent has more than 1500 contacts, only the first 1500 will be loaded and displayed on the Finesse out of the box phone book gadget2. If a custom gadget is built using the Finesse API, it can show all the contacts by using the range feature of the API and grabbing 1500 increments3. References:
2: Finesse Phone Book Limitation - Cisco Community(https://community.cisco.com/t5/contact-center/finesse-phone-book-limitation/td-p/3480616)
3: Finesse Phone Book Import API and Limitations - Cisco Community(https://community.cisco.com/t5/contact-center/finesse-phone-book-import-api-and-limitations/td-p/3946106)
500-052 PDF/Engine
Printable Format
Value of Money
100% Pass Assurance
Verified Answers
Researched by Industry Experts
Based on Real Exams Scenarios
100% Real Questions
Get 65% Discount on All Products,
Use Coupon: "ac4s65"