Charline is working as an L2 SOC Analyst.

Once an L2 SOCAnalyst like Charline confirms an incident, the SOC workflow dictates that the incident must be formally documented. This involves raising a ticket in the incident management system. The ticket should include all relevant details from the investigation, such as the nature of the incident, the affected systems, and the initial priority assigned. After raising the ticket, the L2 Analyst should forward it to the Incident Response Team (IRT). The IRT will then take over the incident to conduct a deeper analysis, perform containment measures, eradicate the threat, and recover systems to normal operation.