Michelle is a network security administrator working at a multinational company.

Incident management enables an organization to analyze, identify, and rectify hazards and prevent future recurrence in business continuity management. It involves a systematic process that manages the lifecycle of all incidents. Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized. It is an integral part of an organization’s business continuity and disaster recovery plan, focusing on the immediate response to incidents, establishing protocols for communication, and promoting swift recovery actions.

References: The explanation is aligned with the objectives and documents of the EC-Council’s Certified Network Defender (CND) program, which emphasizes the importance of incident management in maintaining business continuity. The CND program covers various aspects of network security, including business continuity and disaster recovery, where incident management plays a crucial role in analyzing and responding to threats to ensure the organization’s resilience123.