Cisco 300-835 Question Answer
Which Cisco Finesse API can control the communication between agents and servers?
serviceability
desktop
configuration
notifications
The Cisco Finesse desktop API is responsible for handling real-time communication between agents and servers, including call control, state changes,
and agent actions on the desktop. It enables agents to interact with Cisco Finesse directly through browser-based or custom applications.
TESTED 02 Nov 2025
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