Refer to the exhibit.

The failure occurs after the standard Live Chat workflow template is deployed and the widget can be started, so the website widget itself is not the main issue. The Resolve node response in the exhibit points to a missing or invalid Live Chat domain value used by the workflow. Cisco's Webex Connect live chat and create conversation documentation identifies Livechat Website Domain as a value stored under custom variables and used when resolving or creating live chat conversations. The standard template depends on that workflow custom variable being populated with the valid domain where the Live Chat widget is embedded. Changing media type and media channel on the Resolve node would not fix a missing domain variable in the deployed template. The option using chat Domain is close but not the named workflow custom variable indicated by the template. Setting the Workflow Custom Variable LiveChat Domain to a valid value resolves the failure. Reference: Webex Connect Help, Livechat; Create conversation - WxEngage standalone; Resolve Conversation - WXCC.