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A company wants to optimize the ability to answer the phone for customers that call...

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A company wants to optimize the ability to answer the phone for customers that call different departments. Each of the three departments consists of five people. The company needs a simple round-robin style queue for each department to ensure that the phone rings to a new person after four rings each. What is the most efficient configuration to meet this requirement?

A.

Configure three forward groups for each line in each department.

B.

Configure three hunt pilots and set them up with round robin.

C.

Configure three hunt groups and set them up with round robin.

D.

Configure three Cisco Unified Contact Center Express agents and configure round robin.

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