An administrator received an incident report indicating suspicious activity of a user using a corporate...

To preserve the user for investigation while immediately revoking access, the correct approach is to disable the user in the Duo Admin Panel. This action blocks authentication without deleting logs or user data. Simultaneously, resetting the password from Active Directory ensures any potentially compromised credentials are revoked.

According to SCAZT (Section 2: User and Device Security, Pages 40–44), disabling user accounts in Duo offers secure containment during security incidents while maintaining data for forensic review.