An engineer must create an access control policy on a Cisco Secure Firewall Threat Defense...

To ensure that VoIP traffic in a contact center is not impacted by performance issues after deploying an access control policy on a Cisco Secure Firewall Threat Defense (FTD) device, the engineer should configure the access control rule with the "trust" action. The "trust" action allows traffic to bypass inspection and policy enforcement, ensuring that critical VoIP traffic is not delayed or degraded.

Steps:

In FMC, navigate toPolicies > Access Control > Access Control Policy.

Create a new rule or edit an existing rule.

Set the source and destination for the VoIP traffic.

Set the action to "trust" to ensure the VoIP traffic is not inspected.

By configuring the rule with the "trust" action, the VoIP traffic will be prioritized, maintaining the quality and performance required for the contact center operations.