SNMP data indicates that a wireless access point is experiencing high channel utilization and increased...

In wireless network assurance, high channel utilization and increased retransmissions are clear indicators of RF interference or over-subscription. Retransmissions are particularly damaging to voice call quality because they introduce significant jitter and late-arrival packet loss that the jitter buffer cannot overcome.

The recommended optimization is tochange the access point to a different, less congested channel(Option B). This directly reduces the competition for airtime (Channel Utilization) and the likelihood of collisions from neighboring access points (Co-Channel Interference), which in turn lowers the retransmission rate. Modern wireless controllers usingRadio Resource Management (RRM)often automate this, but a manual adjustment based on SNMP telemetry is a valid operational fix.

Other options are technically flawed:

Option A:Increasing transmit power oftenincreasesinterference and channel utilization for surrounding cells, making the problem worse for everyone.

Option C:Disabling all non-voice traffic is an extreme measure that is rarely feasible in a real business environment.

Option D:Admission control limits thenumberof users but doesn't solve the underlying issue of poor channel health for those already connected.