An administrator has identified that the VMware NSX Admin account is locked out.

When anNSX Adminaccount becomes locked in NSX Manager, this occurs due to failed login attempts exceeding the lockout threshold for either:

CLI access,

API access, or

UI login, which is tied to API authentication.

Once locked, the only supported method to recover the NSX admin account is tolog in to the NSX Manager console as the root userand manually clear the lockout counters. This is documented in NSX Manager password-recovery procedures and is the standard administrative recovery action.

The root console provides access to:

clear account-lockout admin

or the equivalent reset methods within NSX Manager.

Why the other options are incorrect:

A. SSH into NSX Manager as AdminImpossible — the admin account is locked and cannot be used to SSH.

B. Change password age policy in vCenterNSX Manager accounts arenotgoverned by vCenter password policy.

C. Rotate admin password in SDDC ManagerSDDC Manager rotates NSX passwords when unlocked; it cannot unlock a locked account.