A technician needs to virtually meet with colleagues from around the world.

The correct answer is D. Research the attendees’ time zones. Because the colleagues are around the world, the technician should first determine each attendee’s time zone before scheduling. Otherwise, the meeting might be set at an unreasonable or impossible time for some participants. The A+ materials emphasize professional communication, sensitivity, and respecting users’ schedules and circumstances. The All-in-One Exam Guide states that technicians should be culturally sensitive and, when a customer’s schedule or customs affect work, the technician should adapt professionally. Videoconferencing tools are appropriate for this type of meeting; Quentin Docter’s Complete Study Guide explains that videoconferencing software includes features such as calendar invites, call-in numbers, attendee management, screen sharing, and collaboration. However, before configuring software or sending the invite, the technician must know when the meeting can reasonably occur for all global attendees. Dressing appropriately comes later, just before the meeting.