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A user reports receiving constant, unwanted pop-ups and being unable to close the browser window.

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

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