A user contacted the help desk to report pop-ups on a company workstation indicating the...

CompTIA 220-1102 Question Answer

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Scan the computer with the company-provided antivirus software

Install a new hard drive and clone the user's drive to it

Deploy an ad-blocking extension to the browser.

Uninstall the company-provided antivirus software

Click the link in the messages to pay for virus removal

Perform a reset on the user's web browser