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A user calls the help desk and reports a workstation is infected with malicious software.

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A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

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