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A user states that when docking a laptop, network drives are lost.

CompTIA 220-1101 Full Course Access
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A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

A.

Document findings, actions, and outcomes.

B.

Establish a theory of probably cause.

C.

Test the theory to determine cause.

D.

Establish a plan of action.

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