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A user is unable to access the internet on a PC.

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

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