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A customer calls the help desk to report a problem connecting to a shared drive...

A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user's server credentials have expired and reactivates them. Which of the following should the technician do next?

A.

Escalate the issue.

B.

Document the findings.

C.

Perform backups of all critical data.

D.

Verify system functionality.

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