Aarav, an IT support specialist, identifies that multiple employees have engaged with an email promoting...

This scenario focuses on user-driven mitigation of phishing threats, a key element of the ECIH Email Security Incident Handling module. Aarav’s guidance directly reinforces one of the most important user best practices: never engage with suspicious emails.

Option D is correct because avoiding replies or forwarding suspicious emails prevents attackers from validating active accounts, spreading malware, or escalating social engineering attacks. ECIH emphasizes that user interaction often determines the success of phishing campaigns, making awareness and behavior critical controls.

Option A is unrelated to security. Option B is a sender-side control, not a user response. Option C may reduce accidental clicks but does not address the broader behavioral risk.

By instructing users to report, delete, and avoid engagement, Aarav strengthens the organization’s human firewall, which ECIH recognizes as essential in reducing phishing impact.