What is a characteristic of the Cisco Finesse platform?
A.
Applications allow services to be invoked on a network triggered event.
B.
The platform provides a ready-to-go platform for HD video and audio conferencing.
C.
Applications are added to the platform from the desktop remotely.
D.
The platform includes an enterprise-class IM engine.
The Answer Is:
A
This question includes an explanation.
Explanation:
The Cisco Finesse platform is designed to provide a customizable interface for contact center agents and supervisors. One of its key characteristics is the ability to invoke services based on network-triggered events, allowing for dynamic and responsive workflows within the contact center environment.
[Reference: Cisco DevNet Associate documentation on the Cisco Finesse platform and its capabilities., ]
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