A Service Agreement Type (SA Type) is a configuration entity that defines the properties and behaviors of a service agreement, such as what service is provided, how it is priced, how it is billed, and how overdue debt is collected1. Therefore, the following statements correctly describe what a SA Type controls:
A. It controls the Late Payment Charge Calculation Method. A SA Type specifies how late payment charges are calculated for overdue bills, such as using a fixed amount, a percentage of the bill, or a combination of both1.
B. It controls the Service Type to be billed. A SA Type determines what type of service is supplied to the customer, such as electricity, gas, water, or sewerage1. A service type also defines the characteristics and measurements of the service, such as the unit of measure, the measuring component type, and the service quantity identifier2.
C. It controls the valid Rates that can be applied to the service agreement type. A SA Type defines the rate eligibility rules that determine which rates can be assigned to a service agreement of that type1. A rate is a pricing structure that determines how a service is charged based on various factors, such as consumption, demand, time of use, or fixed charges3.
D. It controls debt age. A SA Type defines the debt aging rules that determine how overdue debt is tracked and reported for a service agreement of that type1. Debt aging rules specify how debt is categorized into different aging buckets based on the number of days past due, and how interest is applied to each bucket4.
The following statement is incorrect:
E. It controls where the bill is to be sent. A SA Type does not control where the bill is to be sent. This is determined by the bill routing option that is configured for the account or the service agreement. A bill routing option specifies the delivery method and the destination of the bill, such as email, paper, or third-party service.
References:
Defining Service Agreement Type (SA Types)
Understanding Service Types
Understanding Rates
Understanding Debt Aging Rules
[Understanding Bill Routing Options]
