Your customer is using a third-party time product.

Comprehensive and Detailed in Depth Explanation:

Oracle Payroll Cloud supports importing time card hours from third-party time products directly into payroll using the "Load Time Card" process. This process maps time entries to payroll elements (created with the time category) and integrates them into the payroll calculation. Option B introduces an unnecessary step via Cloud Time and Labour, which is not required for direct payroll integration. Option C is incorrect, as this integration is supported, and Option D (batch loader) is less specific and not the primary method for time imports. The Oracle documentation details this under "Integrating with Third-Party Time Systems."