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A user calls help desk to report that they cannot connect to the company's internal...

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A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

A.

Implement a plan by changing theusers network settings to match the company standard

B.

Resolve the issue by restarting the wireless access point.

C.

Document the problem and solution in the company's IT knowledge base.

D.

Consider the probable cause for the failure by checking whether other users are affected.

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